SHIPPING POLICY

Processing Time:
Our team processes orders within 2-3 business days, ensuring your items are carefully packed and prepared for shipment.

Delivery Estimates:
We strive to deliver your order within 12-15 days. Please note that delivery times may vary depending on your location and unforeseen circumstances.

Shipping Rates & Locations:
Shipping charges are calculated at checkout based on your order and location. We ship to various regions worldwide. For a detailed list of our shipping destinations, please refer to the checkout page.

Order Tracking:
Once your order has been shipped, you will receive a shipment confirmation email containing a tracking number. Use this number to track your order’s progress until it reaches your doorstep.

Import Duty and Taxes:

• For orders over $100 USD that qualify for free shipping, the product prices and shipping costs already include any applicable sales taxes. However, customers are still responsible for paying any additional import duties or fees charged by their local customs authority. These charges can vary depending on the item, its value, and the customer's location. • For orders under $100 USD with standard shipping rates, the product prices, shipping costs, and any applicable sales taxes are all included in the total checkout price. As with free shipping orders, customers are still responsible for paying any additional import duties or fees levied by their local customs office.

We do not have control over these import charges beyond the included sales taxes. Customers should check with their local customs office for more information on potential import fees before placing an order.

If a customer needs to return an item, they are responsible for any duties or taxes paid on the original order. We cannot refund or waive these charges as part of the return process.
In the event that the item is held by customs for additional fees, the customer will need to work directly with their local customs office to resolve the issue and retrieve the package. We cannot intervene or provide assistance with customs clearance.
Any customs, duties, or taxes applicable to your order are the responsibility of the customer. Please check with your local customs office for more information.

Damages:
If your order arrives damaged, please immediately contact the shipping carrier to file a claim. Ensure to keep all packaging materials and damaged items for inspection. For further assistance, feel free to contact our customer service at [Contact@seasonprestige.com].